Frequently Asked Questions

  • We are a small design studio that operates on a made-to-order basis; this means that each piece is handmade after you place your order.

    All of our collections are released for a limited time, in limited quantities, and are only sold within the pre-order period. After the pre-order period ends, standard orders are usually dispatched within 3-4 weeks. Orders for intricately designed products are shipped within 6-8 weeks.

  • Our products are available in sizes XS to 5XL. Finding your perfect size means knowing your bust, waist, hip, bicep and thigh measurements. If you’re not clear on what to do, visit Finding Your Measurements.

  • Standard orders are processed and shipped within two to three weeks after purchase.

    If you’ve placed a pre-order, your order will ship on the day indicated when purchasing. We go to great lengths to maintain your dispatch date, but if for any reason we must make an adjustment, we will contact you via email.

  • While this is not guaranteed, if your order has not yet been processed and shipped, it may be possible for us to facilitate an adjustment. Please contact us as soon as possible after placing your order using the email address orders@theocoquette.com.

  • If you are not satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange subject to the terms and conditions outlined in our Return and Refund Policy.

  • We offer free shipping within Trinidad and Tobago, as well as Worldwide shipping via DHL Express. Before ordering, we recommend that you carefully review our Shipping & Delivery Policy.

  • We accept payment via PayPal and the following Credit Cards:

    Visa

    Mastercard

    American Express

    JCB

    Discover

    Diners Club

    Boleto